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FREQUENTLY ASKED QUESTIONS

MY ORDER IS PLACED, WHAT IS THE PROCESS?

  1. Shipping instructions will be sent and will include how to best package the flowers so that they don’t become damaged in transit (see below video).

  2. Ship your flowers after the wedding. We recommend the Monday after a typical weekend wedding. Shipping rates can range between $45 - $75 + via USPS depending on box weight, size and distance.  

  3. Send your tracking information, and track your own package.  We receive an influx of 10 - 60 boxes of flowers daily. We will send a message with an update and photos once we begin working with the flowers. All arrivals are processed on the same day of delivery. If you see your package has been delivered but do not hear from us by end of day, please reach out! 

  4. We assess the flowers upon arrival and send you a status update.  From here I start the preservation process.  Some flowers dry in 5 - 7 days, others take 2 – 3 weeks. 

  5. Once the flowers are dried, we will send a mockup photo of each item in your order for your approval. Keep in mind that the flowers become very delicate once they are dried, and it is best not to manipulate them too many times. We can make revisions at your request.  If the design goes unanswered, we will wait 30 days then proceed to make your order. 

  6. The selected floral arrangement will be cast in resin, a process that can take up to 3-weeks alone.  The total process is 3 - 4 months. 

  7. Demolding, sanding and buffing is the last stage of the preservation process. At this time, I will send a photo of the finished preservation project before shipping or in-person pickup is arranged. 

  8. Return shipping will be arranged and tracking information is sent.

HOW SHOULD I PREPARE FOR SHIPPING MY FLOWERS?

WILL MY FLOWERS RETAIN COLOR DURING PRESERVATION?

Your flowers will go through an extensive drying process that will cause them to change, and in some cases lose color. This is a very natural occurrence as the flower’s quality and texture will change in the drying process. Flowers become more brittle and the hue tends to fade. For example, orange flowers may turn yellow or white flowers can become off white or yellowed.  White calla lilies and lisianthus flowers will turn yellow. Some flowers like hydrangea, peonies, orchids and roses will show translucent spots once placed in resin. We are at nature’s mercy, but do our best to bring the flowers back to life visually with an artistic re-arrangement of the dried flowers. 

In resin, some flowers like hydrangea, peonies, orchids, lilies, anthurium and roses will show translucent spots once placed in resin.

 

We offer “Color Correction” service to enhance vibrancy and “Bouquet Replication” service to replace damaged flowers.

WILL MY RESIN PRESERVATION HAVE BUBBLES?

All resin items will have some degree of bubble formation due to a chemical reaction that occurs when resin cures over 24- 48 hours. We do our very best to mitigate with balanced humidity and temperature levels, heat tools, and monitoring.

 

It is important to recognize that bubble formation is a common phenomenon inherent to resin casting, experienced by artists across the board. Therefore, we kindly request your understanding that the presence of bubbles does not qualify for a refund, and Wild Coast Resin Art is not responsible for any changes or damages that may occur to the flowers during the preservation process.

MY FLOWERS HAVE BEEN AIR-DRIED OR FROZEN, CAN YOU STILL ACCEPT THEM? 

If your flowers are Air Dried (hung upside down or air-dried at home), you may order at any time; however, items must be Whole Flower items from the Whole Flower Preservation section of our site. We cannot make trays or coasters with air dried or non-pressed flowers.

If you have started air drying your flowers but want an item that is made of pressed flowers, let's talk.  There may be hope if the flowers are still soft to the touch. The solution will require you to book press your flowers at home, air dry them until fully dried, then ship. 

If your flowers have been frozen, we can still work with them. Frozen flowers are usable in all items. Note, frozen flowers may experience more petal damage in shipping and are more susceptible to translucency in resin. 

WHAT HAPPENS IF MY FLOWERS BECOME DELAYED, LOST IN THE MAIL OR ARRIVE DAMAGED?

When shipping your flowers, always retain your tracking information and track your package. If you see your package has been delivered but do not hear from us by end of day, please reach out! 

If your package is delayed by the carrier, you are eligible for a refund. Please reach out to the carrier directly for the dispute.  Once the flowers arrive, we will assess their condition and send an update. In most cases, they are still usable. 

If the flowers arrive unusable, we are able to process a 90% refund, or offer bouquet replication services. All we need is a photo from wedding day to get started. 

I NEED TO CANCEL MY ORDER, WHAT IS THE CANCELLATION POLICY?

We understand there is a multitude of reasons for cancelling an order, and abide by the below tiered cancellation policy based on the status of the order. 

Cancellation and Refunds:

“Save the Date” deposits are non-refundable. No exceptions.

Once a product purchase has been placed, the following cancellation terms apply:

  • Cancellations made prior to flowers arriving are 90% refundable.

  • Cancellations made after the flowers have been processed and preserved are 50% refundable.

  • Cancellations made after the flowers have been designed are 25% refundable.

  • No refunds on cancellations made after the flowers have been cast in resin.

Partial refunds issued will take 3 – 5 business days to process.

WHAT HAPPENS IF THE FINAL PRODUCT BECOMES LOST IN TRANSIT?

Once your order is complete, finished product photos are sent from our team via email.  A secondary email is sent when the shipping label is generated, notifying you of the tracking number and carrier.

Once the carrier has a package in their possession, we unfortunately have zero control over any delays or delivery date. If your tracking is stalled, please remain patient as the carrier does not always show all updates right away. If you have any questions regarding tracking of the package, please contact me or your local post office.

 

Should a package become lost in transit, we will file the claim with the carrier. At which point we will have to wait for two weeks to determine if they have located it. If they cannot locate it, we will then move forward with a lost claim. Depending on the outcome of the claim we will work together to get a solution in place. 

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